shipping and returns
- Our products will be shipped all over the world within two business days.
- We send Strongbeads products with airmail and a tracking number after payment of the order is received. We message the tracking ID and other details so you can check the postal process on the internet. Usually our packages reach their destination within 10 days (it depends on where you live), but please be patient, specially in this period of time. We can’t promise your package will arrive by a certain date.
We do our very best to get the parcel safe at your address.
- Please allow up to 5 business days for your special custom order to be created. We’ll always try to get it out sooner than that. If you need an item sent quickly to make a deadline, please let us know and we’ll try to work something out.
- Customs duties and taxes are the buyers responsibility.
If you’re purchasing a present for your loved one, please let us know. We will make it even more special with your personal note and ship to your beloved one.
returns and exchanges
It is very important to us that you are pleased with your shoppings!
If you are unhappy with your purchase for any reason please contact us and we will find a solution.
You can return a product within 30 days after receiving it. In this case you are responsible for the shipping costs for the return. Shipping back to us please with air mail and with a tracking number.
still need help?
Drop us a line (or two) and fill out this form, we’ll be with you within 24 hours.